Refund Policy

We have a 100% Satisfaction Guarantee on our hair products. If you receive your order and you are not happy with the their appearance or how they feel, you can return them to us for a refund minus the shipping cost if applicable. Hair extensions that have been washed, worn, or altered will not qualify for a refund! The order must be sent in the original packaging to receive a refund.

All sale products/items are final. All products that have been worn or altered product, the sale is final. At anytime we reserve the right to cancel, refuse, or refund any order as we see fit. Please also note, in the event that you have placed an order for $0.00, we will cancel and refund your order and you will be required to make another order as none of the products on the website are free. 


This refund policy will be valid for 30 days after the purchase has been made, any orders returned for a refund after the 30 day period will be rejected and sent back to the customer.

You can ship your items for refunds and exchanges to:
Sassybrooks
143 Rollins Avenue
Box 2329
Rockville, MD 20852

For any comments, questions, or concerns please direct all your needs to service@sassybrooks.com